Associate Observability Architect

Join Grafana Labs as an Associate Observability Architect, where you'll be the technical owner of long-term customer success. You'll architect and guide the implementation of complex observability solutions, build strategic relationships with engineers and architects, and represent the technical voice of our customers internally. This is a hands-on, high-impact role for those who want to directly influence customer success at scale. Enjoy benefits like 30 days of paid vacation, health coverage, retirement planning, and professional development opportunities.

• Serve as the primary technical point of contact for a portfolio of Grafana customers, guiding the implementation of complex observability solutions.
• Design the observability maturity journey of customers and assist them on that path, providing expert-level troubleshooting and guidance to drive adoption.
• Collaborate with clients to develop and execute technical roadmaps, identifying opportunities for clients to optimize their cost and expand their use of our solutions.
• You will love solving technical challenges and thrive on bringing creative solutions to our customers
• Excellent problem-solving and analytical skills
• Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products
• Experience deploying and operating Kubernetes
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
• Proven ability to manage multiple clients and projects simultaneously
• You have some observability expertise, preferably architect level
• Outstanding communication and interpersonal skills
• Identify and provide timely workarounds and solutions to meet a customer’s business needs
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
• Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus
• Ability to travel as needed to meet with clients (up to 25%)
• Located on the West Coast
• 2+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space
• Great at connecting product usage to value (ROI)
• Great at managing customer lifecycle
• You will be creative in solving customer adoption challenges
• You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!