Associate IT Help Desk Specialist

Join our team as an Associate IT Help Desk Specialist, where you will provide timely and effective technical assistance to our employees. You will be responsible for deploying, maintaining, troubleshooting, and supporting software, hardware, and operating systems on macOS, Windows, and Linux platforms. Additionally, you will assist in administering key office-wide systems and develop clear documentation for processes and training. A passion for improving education through technology and strong communication skills are essential for this role.

• Provide timely, professional, and effective technical assistance to employees, ensuring their issues are resolved efficiently.
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on various platforms, including macOS, Windows, and Linux.
• Assist in administering key office-wide systems, such as Google Workspace and Vonage phone system, and develop clear documentation for processes.

• Exceptional critical thinking, research, and problem-solving skills
• Passion for improving education through technology!
• Ability to prioritize tasks and work efficiently
• Some experience in a customer-facing role in a corporate setting is preferred
• Detail-oriented and exceptionally organized
• Strong written and oral communication skills
• Customer-centric attitude with a strong passion for helping others
• Bachelor’s degree required