Implementation Analyst

Join our Professional Services team as an Implementation Analyst, where you'll play a key role in designing, building, and launching our employee recognition and rewards platform. You'll lead multiple implementation projects, collaborate across teams, and help customers achieve their goals from day one. If you thrive in fast-paced environments, enjoy solving complex challenges, and love delivering results, this is the perfect opportunity for you.

• Act as the project lead for multiple implementation projects concurrently, managing progress against the plan and ensuring project delivery.
• Translate client needs into technical/functional requirements of the platform, and work cross-functionally to guide projects from concept to deployment.
• Utilize tracking and reporting tools to ensure effective project documentation, knowledge transfer, and business continuity.
• Demonstrated resourcefulness in setting priorities and proposing new strategies to ensure project delivery
• Evidence of effective multi-tasking, ability to manage complex and tight project schedules
• University degree in a related field
• Ability to assess complex situations and facilitate solutions in a collaborative manner
• Experience in a software implementation role, preferably SaaS
• Excellent written and verbal communication skills with a broad range of people
• Experience managing and resolving risks and issues
• Demonstrated evidence of rapid execution of concurrent short term projects
• Demonstrated flexibility, adaptability and drive
• Experience with configuring and implementing software applications