Cyber Detection Analyst

Join HUMAN, a company dedicated to making the internet safer for all. As a Cyber Detection Analyst, you will be part of the Detection Health and Performance team, helping customers maintain effective detection as attacker behavior evolves. You will combine data analysis, technical troubleshooting, and customer-focused communication to understand technical and detection gaps, and share helpful threat insights and recommendations. This role offers flexible work, generous time off, and a culture that values rest and personal growth.

• Investigate suspicious traffic and identify potential attacks, false positives, and missed detections.
• Design and test new detection logics for customers, recommend safe detection actions, and monitor their impact.
• Collaborate with Technical Account Managers, Solutions Engineers, Operations, Research and Engineering teams to resolve complex customer and product issues.

• A clear communicator who can explain technical findings to both technical and nontechnical audiences.
• Collaborative, independent and self-directed, and comfortable learning new tools and concepts.
• Experienced working with large datasets using SQL (Snowflake / BigQuery) and other analysis and visualization tools (Tableau), log analysis tools (ElasticSearch)
• Experience working with Cursor and other AI tools to automate workflow - a plus.
• +3 years experience as a cyber security or detection analyst / fraud analyst / data or business analyst in a SaaS company
• Customer facing experience - a big plus.
• Curious, analytical mindset, able to drill down into an investigation and also understand the bigger picture.
• Interested in cybersecurity, fraud prevention, threat analysis, or how automated attacks operate.
• Motivated to get to the bottom of a problem, understand not only what happened but why it happened, and help resolve it.
• Investigate suspicious traffic and identify potential attacks, false positives, and missed detections.
• Design and test new detection logics for customers.
• Recommend safe detection actions, monitor their impact, and adjust them as traffic and attacker behavior evolve.
• Validate product integration and assess whether detection behavior is working as expected.
• Work with R&D, Solution Engineers, and TAM teams to resolve complex customer and product issues.
• Translate investigation findings into clear internal updates and customer-facing communication and recommendations.
• Document investigations and share knowledge with the team.
• Improve recurring workflows through better queries, dashboards, and automation