RevOps Specialist

Join Holded, a fast-growing SaaS company, as a RevOps Specialist focused on AI & Automation. In this role, you will own and improve AI tools across the customer lifecycle, partner with team leads to identify automation opportunities, monitor adoption and performance of AI tools, evaluate new AI tools and vendors, and act as the go-to person for AI adoption internally. You will work closely with Sales, Support, Marketing, and Engineering teams, and contribute to the broader Business Ops roadmap.

• Own and continuously improve the AI tools used across the customer lifecycle, partnering with team leads to spot automation opportunities.
• Monitor adoption, usage, and performance of AI tools, debug issues, and iterate on prompts/flows/integrations.
• Evaluate new AI tools and vendors on the market, help decide when to build in-house vs. buy, and maintain those vendor relationships.

• 3+ years of experience in RevOps, Sales/Marketing Ops, or a similar role, with a genuine interest in AI and automation
• Comfortable with the responsibility of handling customer and business data within our data privacy and security guidelines
• Strong analytical skills and comfortable with data: you can dig into usage and performance numbers, spot patterns, and turn them into a clear recommendation
• Curious and hands-on with AI tools: you've configured, iterated on, or contributed to AI-driven workflows or agents, and want to go deeper
• Experience in SaaS B2B metrics
• A natural cross-team collaborator: comfortable working with Sales, Support, Marketing and Engineering stakeholders, and confident bringing your own ideas to the table rather than waiting to be asked
• Good business acumen in order to understand where IA can have a bigger impact and apply it
• A clear communicator: able to translate technical AI functionality into simple, actionable workflows that non-technical teams can actually adopt
• Comfortable working alongside technical teams: familiarity with APIs, basic scripting, prompt engineering, and no-code/low-code platforms (Zapier, Make, N8N, HubSpot workflows) — you don't need to be an engineer, but you're at ease in that world
• Strong process mindset — able to map a workflow, spot inefficiencies, and design a scalable, automated fix
• Fluent Spanish and English
• Experience with HubSpot or Lightdash