Strategy & Program Manager (Scaled Account Management)

Join our team as a Strategy & Program Manager, where you will lead the transformation of our Account Management operations at scale. You will be responsible for driving innovation, collaboration, and data-driven decision-making across cross-functional teams. The ideal candidate will have a strong background in program or project management, exceptional communication skills, and a passion for leveraging technology to drive efficiency and scale.

• Transform the way we support Account Management at scale by implementing innovative strategies and processes.
• Lead complex, cross-functional initiatives from concept to execution and adoption, ensuring alignment with business goals.
• Utilize data-driven decision-making skills to translate data into actionable insights and measure the impact of initiatives.
• The ideal candidate is a strategic thinker with a passion for design, a deep sense of empathy for both our merchants and our account managers, and a relentless drive to innovate and scale our operations globally
• Exceptional communication and senior stakeholder management skills, with the ability to influence and drive decision making; collaborate effectively with a wide range of cross-functional teams
• Excellent analytical and data-driven decision-making skills, with the ability to translate data into actionable insights and measure the impact of your initiatives
• A creative and innovative thinker who is not afraid to challenge the status quo and push the envelope to find new and better ways of doing things
• Strong background in program or project management, with a proven ability to lead complex, cross-functional initiatives from concept to execution and adoption
• A resilient and adaptable mindset, with the ability to thrive in a fast-paced environment, work through ambiguity, and maintain a long-term strategic perspective
• A deep understanding of design thinking principles and experience applying them to solve business problems, particularly in the context of systems and process design.Experience designing with and implementing AI, automation, and CRM tools (e.g., Salesforce, or similar) and a passion for leveraging technology to drive efficiency and scale
• 5-7 years of experience in a combination of a client-facing and business operations role such as Account Management, Sales/Business Operations, or Business Development, with a demonstrated focus on scaled or pooled customer segments