EMEA Customer Success Manager

Join Lucid Software as an EMEA Customer Success Manager. In this role, you will work closely with a portfolio of strategic accounts, driving product adoption and helping customers achieve their business goals. You will build and strengthen relationships with key contacts, manage a portfolio of accounts, conduct regular business reviews, and lead cross-functional initiatives to enhance the customer experience. This position requires a technical background, excellent organizational skills, and a solution-oriented mindset.

• Develop a strong understanding of the Lucid Suite and demonstrate how to integrate it into customer workflows.
• Create and implement strategies to help companies continually adopt the Lucid Suite to meet their objectives.
• Build and strengthen relationships with key contacts, navigating organizational structures to deepen partnerships.
• Technical background (e.g. engineering) or very strong technical aptitude with a desire to become a Lucid Suite expert
• Demonstrated ability to work independently and lead initiatives
• Must be able to work in the EMEA HQ in Amsterdam, Netherlands (Hybrid work - 2 days in office, Tuesdays & Thursdays)
• Proficient in using various tools to manage customer relationships and ensure business continuity
• Fluent in English
• Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail
• Strong written and verbal communication skills, including the ability to deliver technical presentations to non-technical audiences
• Bachelor's degree with strong academic performance
• At least 2 years experience in CX, Consulting, or similar customer-facing roles
• Solution-oriented mindset, with a bias toward exploring ideas rather than dismissing them
• Ability to thrive in a fast-paced, scaling SaaS environment
• Outstanding task management skills across diverse responsibilities
• Empathy and a strong passion for problem-solving
• Other European languages