Customer Service Rep

Job description

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. This role is pivotal in ensuring customer satisfaction by managing product orders and coordinating service calls. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities

Order Management

Handle customer inquiries regarding product offerings, availability, and pricing. Process orders accurately and efficiently, ensuring timely delivery.

Service Scheduling

Coordinate and schedule service calls for window installations, repairs, and maintenance. Communicate with customers to confirm appointments and provide updates as needed.

Customer Support

Provide exceptional customer service by addressing concerns, resolving issues, and offering solutions to enhance the customer experience.

Data Entry

Maintain accurate records of customer interactions, orders, and service requests in the company's database.

Follow-Up

Ensure customer satisfaction by conducting follow-up calls post-service to confirm the resolution of issues and gauge customer satisfaction.

Cross-Department Collaboration

Work closely with the sales, operations, and logistics teams to ensure seamless order processing and service scheduling.

Qualifications

Experience

2+ years of experience in customer service, preferably in the window or home improvement industry.

Skills

Strong communication skills, both written and verbal. Proficiency in Microsoft Office Suite and CRM software.

Abilities

Ability to manage multiple tasks simultaneously, with a strong attention to detail. Capable of working independently as well as part of a team.

Education

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

Benefits

• Competitive salary and bonus structure
• Health, dental, and vision insurance

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Work Location: In person