Mexico Carrier Success Representative

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

Use your enthusiasm to deliver premier service. As we grow, we continue to need individuals who can flourish in a customer service support role. You will be assisting a carrier representative with individualized support with tracking, building their book of business and enhancing your own sales capabilities.

What You'll Do

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Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps

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Managing the load board for optimal visibility and ensuring all data is current and accurate

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Execute problem solving and innovative thinking to improve and streamline processes.

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Assist in tracking and updating load milestones including Border Operations Card

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Coordinating pickup, crossing, and delivery scheduling and execution

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Managing complemento carta porte processes.

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Manage carrier representatives' books of business from Booked to Delivered.

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Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers.

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Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills.

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Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance.

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Enter and update information accurately in ArriveNOW, from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.

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Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).

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Maintain strong service metrics while assisting rep in growth of business

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Exemplify a level of assertiveness to identify issues and solve them.

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Foster existing relationships with our carrier partners to allow us better access to real-time updates.

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Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.

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Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters.

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All communication related to permissions or any administrative inquiry must be escalated to your team leadership.

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Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time

Qualifications

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• 6+ months at Arrive
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Highschool Diploma

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• College degree preferred
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• Ability to work in a fast pace environment
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• Passion for quality customer service
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• Strong sense of urgency and ability to prioritize time-sensitive issues
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• Detail-oriented and thorough when presenting information
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• Organized when it comes to time management and deadlines
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• Able to work independently and collaboratively

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!