Senior Network & Security Engineer / Senior Network Consultant

Job Summary

We are looking for an experienced Senior Network & Security Engineer / Senior Network Consultant to provide onsite network and security consultancy and technical support within a large enterprise environment.

The successful candidate will be responsible for managing, maintaining, troubleshooting, and supporting enterprise network infrastructure across L1, L2, and L3 , while working within an ITIL framework . The role may require after-hours and weekend support, including remote or onsite assistance outside normal working hours.

• Manage and maintain network infrastructure within a large enterprise environment.
• Provide L1, L2, and L3 network troubleshooting and technical support .
• Diagnose and resolve complex network connectivity and performance issues.
• Monitor network infrastructure and proactively identify potential issues.
• Support network and security infrastructure to ensure availability, reliability, and performance.
• Perform network configuration, maintenance, and troubleshooting activities.
• Work within established ITIL processes and service management frameworks .
• Collaborate with technical teams and stakeholders to resolve network and security incidents.
• Provide technical consultancy and recommendations for network and security improvements.
• Support incident resolution, escalation, and root-cause analysis.
• Maintain technical documentation and troubleshooting records.
• Support network monitoring activities, including the use of ManageEngine or similar monitoring tools where applicable.
• Provide support outside normal working hours, including after-hours and weekends , when required.
• Provide remote or onsite technical support based on operational requirements.

Requirements

• Bachelor’s or Master’s degree in Computer Engineering, Communications Engineering, Computer Science, Information Technology, or a related field .
• Minimum 5–7 years of hands-on experience managing and maintaining large enterprise network environments.
• CCNP certification is mandatory.
• Strong experience in enterprise networking and network troubleshooting.
• Proven ability to provide L1, L2, and L3 network support .
• Experience working within an ITIL framework .
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Ability to work onsite in the UAE for the full 1-year consultancy engagement .
• Flexibility to provide support outside normal working hours, including weekends, when required.

Preferred Certifications

• CCIE
• Fortinet NSE
• F5 Certified BIG-IP Administrator
• CISSP

Additional Preferred Skills

• Penetration Testing experience.
• Experience with ManageEngine monitoring tools .
• Previous experience supporting UAE Government / Public Sector customers is highly preferred.

Government / Public Sector Experience

• Previous experience working with UAE Government or Public Sector customers is highly preferred.
• For the overall engagement, the bidder/organization is expected to have at least 2 years of experience with government, public-sector, or judicial customers .

Key Competencies

• Enterprise Network Management
• Network Security
• L1/L2/L3 Troubleshooting
• Network Monitoring
• Incident & Problem Management
• ITIL Service Management
• Technical Consultancy
• Troubleshooting & Root Cause Analysis
• Stakeholder Management
• After-hours Technical Support