IT Support Technician Mr Price Group

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group Head Office users. Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Maintain the End User environment, ensuring device compliance and security Ensure first time resolution of all incidents logged via Service Desk within SLA Set up of equipment for users, installation of operating systems and software Be proactive and innovative in the End User environment Identify trending issues and troubleshoot root causes of common or recurring problems Build relationships with users and provide excellent customer service

A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships IT Diploma OR Microsoft 365/A+/N+ Certifications Apple Certified Support would be an advantage Valid driver’s license Able to do rotational after-hours standby Plus at least of 3 years’ experience in a corporate IT environment supporting the below: Supporting Microsoft Windows 11 and MAC OS environments Provisioning of end-user computing hardware Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc Experience supporting IP telephony Experience supporting video conferencing and AV systems Basic understanding of networking protocols