Customer Care Specialist

Duties

• The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to Prescription Management, Online Photo, In­store Photo and refill reminder services.
• This position also supports programs to increase revenue, generate sales and conserve existing assets.
• Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.
• Respond and research requests from customers via telephone and e­mail.
• Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
• Provide assistance with web site navigation and placing web orders.
• Provide company and product information.
• Follow defined policies and procedures to provide a consistent level of excellent customer service.
• Make outbound calls to patients regarding maintenance medications.
• Follow up with local store for patient to ensure script is ready as promised when necessary.
• Execute specialty programs such as surveys, promotional sales, and store follow up calls.
• Able to efficiently access multiple electronic systems.

Requirements

• A minimum of 1 year in a customer service role or related experience;
• Medical background, retail and call center experience preferred
• Minimum High School Diploma or GED; College degree or certificate preferred
• All your information will be kept confidential according to EEO guidelines.
• IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences.
• If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!