Customer Service Specialists

 

• Provide professional and courteous customer support to an international customer base in both Chinese and English
• Handle customer inquiries and support requests efficiently while maintaining high service standards
• Follow company policies, Standard Operating Procedures (SOPs), and data security requirements
• Meet established performance targets for customer satisfaction, quality, productivity, occupancy, and punctuality
• Participate in mandatory training, quizzes, and live certification exams
• Maintain 100% attendance and punctuality during the training period
• Work assigned shifts according to the client’s workforce management requirements
• Maintain a quiet and reliable remote workspace with a stable internet connection
• Use a compliant Windows or macOS device and follow all required security and confidentiality protocols
• Remain proactive in responding to feedback and continuously improving performance
• Fluent in both Chinese and English
• Strong verbal and written communication skills
• Previous customer service or customer support experience
• Excellent interpersonal and problem-solving skills
• Strong attention to detail and ability to follow detailed procedures consistently
• Reliable, punctual, and able to maintain 100% attendance during mandatory training
• Comfortable working remotely and supporting customers across an international market
• Willingness and ability to work any designated shift based on business needs
• Ability to meet customer service performance standards, including CSAT of 90.5%+, QA of 90%+, CPH of 6+, occupancy of 80%+, and punctuality of 95%+
• Access to a company-compliant Windows or macOS device meeting required security standards
• Stable internet connection and a quiet, professional remote work environment
• Prior experience with eCommerce, health & wellness, international customer support, or similar industries is a plus