Safer Gambling Analyst

🚀 Why Midnite?Midnite is a next-generation sports betting and gaming platform built for a new wave of players.We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today.Over 400,000 players have already made the move, and we’re only just getting started.We’re a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. We move quickly, test relentlessly, and turn ambitious ideas into real impact. If you’re driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes - keep reading.Not your grandad’s bookie.👀 The RoleTitle: Safer Gambling AnalystTeam: Compliance - Safer GamblingLocation: Cape Town, South Africa (Full time office, 5 days per week)Salary: R28,000 per monthThis is an opportunity for individuals looking to step into a Safer Gambling role and build hands-on experience within Compliance. You will play a key role in protecting our players, engaging directly with customers, and making judgement-based decisions that impact both customer wellbeing and regulatory outcomes. This is an opportunity to develop new skills, gain exposure to compliance, and contribute meaningfully to a critical function within the <business.You> will:Engage with customers via email, chat, and outbound calls regarding safer gambling.Conduct account reviews to assess gambling-related risk.Analyse flagged accounts from both safer gambling and AML perspectives.Handle complaints and escalation cases professionally.Monitor compliance inboxes and maintain SLA adherence.Escalate high-risk or complex cases appropriately.Document decisions clearly and accurately.Contribute to process improvements and team best practices.The next Midniter:Has been with Midnite for at least 6 months and has demonstrated consistent <performance.Is> in good standing and not currently under performance management.Has aligned with their current manager, with support for this secondment opportunity.Demonstrates strong emotional intelligence and sound <judgement.Is> highly detail-oriented with strong decision-making <ability.Is> motivated to step into a new challenge and develop within Compliance.💰 Winnings13th cheque policy giving you an extra annual boost on top of your salary.Retirement fund contributions to help you build long term financial security.Employee Assistance Programme offering confidential support whenever you need it.Severe illness cover providing financial protection if life throws the unexpected your <way.Life> cover to give you and your loved ones added peace of mind.Income continuation benefit to protect your earnings if you are unable to work.Funeral cover to support you and your family during difficult <times.At> Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.