Sales Executive

DEPARTMENT SUMMARY The Sales Department is dedicated to driving sales growth and expanding our market presence across Viet Nam. The team is responsible for developing and executing strategic sales plans, managing client relationships, and playing a crucial role in coordinating operations to ensure that customer requirements are met. POSITION SUMMARY The Sales Executive is responsible for incoming sales inquiries, providing exceptional customer service, and converting sales leads into satisfied customers. This role involves understanding customer needs, offering suitable shipping solutions, and ensuring a seamless sales process. KEY RESPONSIBILITIES • Respond to Intra Asia sales inquiries. • Understand customer needs and recommend appropriate shipping solutions. • Maintain a high level of product knowledge to effectively address customer questions and concerns. • Coordinate closely with POLs to push for more import volumes. • Follow up with potential sales leads to nurture relationships and close sales. • Achieve and exceed target lifting goals through telemarketing and daily sales visits. • Maintain accurate records of customer interactions and sales activities in the CRM system. • Collaborate with the sales team to develop and implement effective sales plans. • Update the market situation to Sales Team Leader / Manager to identify trends, competitor activities, and potential opportunities. • Attend regular sales meetings to align with team goals and objectives. KEY STAKEHOLDERS INTERFACE • Internal: Account owner at POLs, Trades and Operational Departments • External: Customer, Shipper, Consignees