IT Technician

IT Technician

West Springfield | Chicopee

Full-time opportunity

We are seeking a dedicated, resourceful IT Technician to support our school's technology needs. This role is ideal for someone who enjoys working in a dynamic educational environment and is passionate about helping staff and students succeed through reliable technology.

What You’ll Do

• Provide technical support for Windows 11 desktops and laptops.
• Troubleshoot and resolve issues with printers, scanners, and other peripherals.
• Perform hardware repairs and upgrades on desktops and laptops.
• Support and maintain Office 365 accounts and applications.
• Assist teachers and staff with basic tech troubleshooting
• Maintain inventory of IT equipment and supplies.
• Collaborate with the IT team and vendors as needed.
• Assist with equipment moves, technology setups, and deployments between school locations.
• Document support requests, troubleshooting steps, and resolutions as needed.

What You Bring

• Demonstrated experience supporting Windows 11 computers in a professional environment.
• Working knowledge of Microsoft 365 / Office 365, including common Office applications.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience diagnosing and repairing desktop and laptop hardware.
• Experience troubleshooting printers, scanners, and other common peripherals.
• Basic understanding of networking concepts, including Wi-Fi, Ethernet, IP addresses, and connectivity troubleshooting.
• Excellent communication and customer-service skills, with the ability to explain technical issues to non-technical users.
• Ability to prioritize tasks, manage multiple requests, and work independently.
• Ability to lift/carry up to 50 lbs.
• Strong attention to detail and a willingness to learn new technologies.
• Must have a reliable personal vehicle and the ability to travel between school sites as needed.

Preferred Qualifications

• Experience working in a school or educational setting.
• Basic networking knowledge (Wi-Fi, routers, switches).
• Intune and Google Workspace knowledge.
• Experience with Active Directory and/or Microsoft Entra ID.
• Experience working with ticketing/help-desk systems.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience.

Why Join May Institute

• Competitive Pay: $55,000
• Generous Paid Time Off, including your birthday as a holiday
• Medical, dental, and vision insurance to keep you covered
• Paid training and certifications to support your career growth
• Tuition reimbursement & loan repayment assistance for your future
• 403(b) Retirement Plan with employer match