Customer Service (m/f/d)

About IMCD Group IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty Personal Care, Coatings Construction, Food Nutrition, Home Care I I (Industrial Institutional), Industrial Solutions, Lubricants Energy, and Pharmaceuticals. In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners. In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices. Unleash a new element, Element [E] IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success. Job opening For our office in Zagreb, we are looking for a customer-oriented and collaborative Customer Service Representative to join our team full-time. This is an exciting opportunity to contribute to an international environment while delivering exceptional service to our customers. What we are looking for: • Strong customer and service orientation • Excellent communication and interpersonal skills • Empathetic and customer-centric mindset • Resilient under pressure and passionate about delivering a premium customer experience • Strong problem-solving skills with a solution-oriented approach • Self-motivated, conscientious, and highly organized working style • Team player with a positive, proactive attitude • High level of ownership, reliability, and accountability Key responsibilities: • Manage orders independently, including import and export transport coordination • Communicate regularly with customers and suppliers; handle contracts and documentation • Support Sales team with pricing, calculations, and offers • Monitor supplier payments and ensure deadlines are met • Maintain accurate records in ERP (JD Edwards) and CRM (Salesforce) systems • Optimize warehouse processes and stock levels • Handle complaints and ensure customer satisfaction Complaints processing • Debt collection Required qualifications and skills: • Completed commercial education • Experience in Customer Service and/or Logistics within an international company • Fluent Croatian and English • Experience with JD Edwards and Salesforce is a plus • Good computer skills IMCD offers: • A varied role in a renowned, international, and fast-growing company • Additional days off on 24 December and 31 December • A loyalty scheme for long-serving staff • A wide range of training and development opportunities for your personal and professional future • Meal allowance • Team events, such a Christmas party and a summer party • Flexible working arrangements Are you interested? We are looking forward to receiving your application on our IMCD Career Portal!