Sr Analyst, Business Metrics

Job Summary The Sr Analyst, Business Metrics provides enterprise-wide expertise in organizational performance metrics, program evaluation, and organizational effectiveness. Serves as an internal consultant, partnering with executive leadership, portfolio managers, and departments to develop meaningful performance metrics that improve organizational performance, strengthen data-informed decision making, and support achievement of the City's Strategic Plan. They will support implementation of the City's Strategic Plan by developing outcome-focused performance metrics aligned with City Council priorities and the One City vision. Builds organizational capability by providing training, facilitation, coaching, and strategic consultation that enables leaders to use performance information to improve service delivery, evaluate organizational effectiveness, and continuously improve organizational results. Operates with a high degree of initiative and flexibility while leading complex cross-functional projects with minimal supervision. Essential Duties and Responsibilities The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive. Partners with executive leadership, portfolio managers and departments to develop enterprise performance metrics that measure progress toward the City\'s Strategic Plan and Council priorities, establishing targets, data ownership and governance practices that keep metrics consistent, credible and actionable. Leads development of enterprise standards, methodologies, governance practices and best practices for performance metrics, promoting consistency, quality, meaningful measurement and reliable decision-making across the organization. Facilitates development of shared performance frameworks and metrics that support One City initiatives, connecting departmental activities to enterprise and community outcomes that require cross-functional collaboration. Partners with departments to develop meaningful operational performance metrics that evaluate ongoing service delivery while ensuring those measures complement enterprise strategic metrics and organizational priorities. Plans and conducts program evaluations, operational assessments and process reviews to evaluate effectiveness, efficiency, operational performance, employee experience, community outcomes and alignment with organizational priorities, providing actionable recommendations that improve organizational performance and resource utilization. Facilitates discussions with executive leadership, portfolio managers and cross-functional teams to review organizational performance, identify opportunities for organizational learning and recommend adjustments to strategies, programs or performance metrics that improve organizational outcomes. Provides training, facilitation, coaching and technical assistance regarding development of performance metrics, program evaluation, benchmarking and continuous improvement practices, to build organizational capability. Develops executive dashboards, analytical tools and performance reports that communicate organizational performance, trends and evaluation findings in a clear and meaningful manner. Researches emerging trends, benchmarking data and best practices related to organizational performance metrics, program evaluation, municipal performance and organizational effectiveness. Leads special projects and participates on cross-functional teams supporting strategic organizational initiatives and continuous improvement efforts. Management Responsibilities No