Specialist - Operations

Group Company: Mahindra Logistics Limited Designation: Specialist - Operations Office Location: Pune chakan Designation: Deputy Manager – Warehouse & Transportation Management Primary Responsibilities Warehouse & Transportation Management Manage end-to-end warehouse operations including inbound, receiving, put-away, storage, picking, packing, dispatch and inventory control. Manage transportation planning, vehicle deployment, route planning, dispatch scheduling and delivery performance. Ensure adherence to customer SOPs, SLAs, KPIs and operational requirements. Monitor warehouse productivity, manpower utilization, space utilization and equipment utilization. Ensure inventory accuracy through cycle counts, stock audits and reconciliation. Monitor OTIF performance, vehicle turnaround time and delivery adherence. Manage transporters, 3PL partners and other logistics service providers. Ensure timely resolution of operational issues and customer escalations. Prepare and review daily, weekly and monthly operational MIS. Drive cost optimization, productivity improvement, Lean/Kaizen initiatives and process standardization. Ensure compliance with safety, quality, security and statutory requirements. Lead and develop warehouse and transportation operations teams. Additional Responsibilities The Deputy Manager will be expected to consistently deliver safe operations, high inventory accuracy, excellent customer service, on-time transportation performance, optimized logistics costs and continuous operational improvement . Additional responsibilities include: Customer relationship and stakeholder management. Operational planning and resource allocation. Vendor and transporter performance management. Root-cause analysis and corrective/preventive actions. Support customer audits and internal/external audits. Drive 5S, Lean, Kaizen and continuous-improvement initiatives. Identify and implement process automation and digital solutions where applicable. Support budgeting and cost-control activities. Ensure business continuity during operational disruptions. Reporting Team Reporting Designation: Senior Manager / Operations Manager – Supply Chain & Logistics Reporting Department: Supply Chain / Logistics Operations Educational qualifications preferred Category: Graduate / Postgraduate Field specialization: Logistics, Supply Chain Management, Operations Management, Business Administration or related field Degree: Bachelor's Degree – B.E./B.Tech/BBA/B.Com or equivalent; MBA/PG Diploma in Supply Chain or Logistics preferred Academic score: Minimum 60% preferred Institution tier: Recognized / accredited university or institution Required Certification/s Preferred certifications include: APICS / ASCM certification such as CSCP or CPIM Lean Six Sigma – Green Belt preferred Certified Supply Chain Professional / Logistics certification Relevant Warehouse Management / Transportation Management certification IOSH / NEBOSH certification is an advantage for safety-focused operations Certification requirements may be adjusted based on customer and company policy. Required Training/s Warehouse Management System (WMS) training Transportation Management System (TMS) training SAP / ERP logistics module training Occupational Health & Safety / EHS training 5S and Lean Management Kaizen / Continuous Improvement Root Cause Analysis and CAPA Inventory Management and Cycle Counting Fire Safety and Emergency Response Material Handling Equipment safety Customer-specific SOP and compliance training Basic Excel / Advanced Excel and MIS reporting Required work experience Industry: Logistics / 3PL / Contract Logistics / Supply Chain / Manufacturing / Automotive / FMCG / Retail / E-commerce / Industrial Products Role: Warehouse Operations / Transportation Management / Logistics Operations / Distribution / Supply Chain Operations Years of experience: 6–10 years , with minimum 2–3 years in a supervisory/managerial role Preferred experience Experience managing warehouse and transportation operations for an MNC or large corporate customer. Experience managing 30+ operational employees is preferred. Experience handling multiple transporters and logistics vendors. Experience with WMS, TMS and SAP/ERP systems. Experience in customer-facing operations and SLA/KPI management. Key Performance Indicators The role will primarily be measured against: OTIF / On-Time Delivery: ≥ 98% or customer-defined target Inventory Accuracy: ≥ 99.5% Order Picking / Dispatch Accuracy: ≥ 99.5% Vehicle Placement Adherence: ≥ 98% Transportation Cost per Unit / Shipment: Within approved budget Warehouse Productivity: Achievement of agreed productivity targets Vehicle Turnaround Time: Within defined SLA Warehouse Space Utilization: Optimized utilization Damage / Loss / Shortage: Within approved tolerance Customer Complaints: Minimum / continuous reduction Safety: Zero major accidents / incidents Audit Compliance: 100% closure of critical observations Employee Productivity: Achievement of manpower productivity targets Continuous Improvement: Minimum agreed number of Kaizen / improvement projects per year Required Competencies Strong operational leadership Customer orientation Commercial and cost awareness People leadership and team development Strategic and analytical thinking Problem-solving capability Decision-making ability Process orientation Continuous-improvement mindset Vendor and stakeholder management Accountability and ownership Safety and compliance orientation Ability to work under pressure and meet deadlines Required Knowledge Warehouse management principles Transportation and distribution management Inventory management Material flow and storage systems WMS / TMS / ERP systems SAP logistics processes Transporter and vendor management Freight and logistics cost management Warehouse layout and space optimization Supply chain processes SLA and KPI management Lean / Kaizen / 5S principles EHS and warehouse safety standards Basic statutory and regulatory requirements related to logistics MIS, dashboards and operational analytics Required Skills Advanced MS Excel MIS and dashboard preparation SAP / ERP WMS / TMS Data analysis and reporting Presentation skills Customer communication Negotiation and vendor management Team management Root Cause Analysis Problem solving Process mapping Project management Communication and interpersonal skills Required abilities Physical Ability to work in a warehouse and transportation operating environment. Ability to conduct warehouse floor inspections and operational audits. Ability to stand/walk for extended periods when required. Ability to work across shifts where operational requirements demand it. Ability to follow required PPE and site-safety procedures. Other Ability to work under pressure and manage multiple priorities. Ability to respond to operational emergencies and customer escalations. Willingness to work beyond normal business hours during critical operational situations. Strong ownership and accountability. Ability to interact effectively with customers, employees, vendors and senior management. Ability to work in a multicultural MNC environment. Work Environment Details Primarily warehouse, distribution center and transportation operations environment. Combination of office/MIS work and warehouse-floor supervision. May involve exposure to loading/unloading areas, material-handling equipment and vehicle movement. Shift-based working may be required depending on customer operations. PPE and safety procedures must be followed inside operational areas. Work environment may involve moderate noise, movement of vehicles and varying temperature conditions depending on warehouse infrastructure. Specific requirements Travel Moderate travel required , typically 10–25% depending on business requirements. Travel may include: Customer locations Warehouses / distribution centers Transporter locations Vendor sites Regional operational sites Vehicle Valid driving license preferred. Ability to travel independently for operational/customer visits. Company-provided vehicle / travel reimbursement may be applicable as per company policy. Work Permit Must have valid authorization to work in India. No work permit sponsorship expected unless specifically required by the organization. Other details Pay Rate As per company salary structure and candidate experience. Indicative market range: ₹8–15 LPA , depending on location, industry, team size, customer complexity and candidate experience. Contract Types Full-time / Permanent Contract / Third-party payroll may be considered depending on business model. Employment terms subject to company and customer requirements. Time Constraints Standard working hours as per company policy. Shift working may be required. May require extended hours during peak periods, month-end/year-end operations, customer audits, inventory counts or emergency situations. Availability during critical operational escalations may be required. Compliance Related The position must comply with: Company policies and procedures Customer SOPs and contractual requirements Occupational Health & Safety requirements EHS policies Fire and emergency safety requirements Labour and employment regulations Transportation and logistics statutory requirements Security and access-control procedures Data confidentiality and customer information-security requirements Internal and external audit requirements Union Affiliation Non-union / Management position , unless the specific customer site operates under a recognized union arrangement. Overall Role Objective The Deputy Manager will be accountable for the safe, efficient and cost-effective management of warehouse and transportation operations for the MNC customer , ensuring achievement of agreed service levels, productivity, inventory accuracy, delivery performance, cost, quality and safety targets while developing the operations team and driving continuous improvement.