Remedy IT Analyst

Job Title: Remedy IT Analyst

Duration: 12+ months

Employment: Contract

Location : Atlanta/GA

Interview Process : Phone and Face to Face

End Client: (Direct Client)

JOB SUMMARY

This position is responsible for supporting IT Service Management applications. This position is primarily focused on development/customization and maintenance for BMC Remedy. This position will also perform development/customization within Service Now. This position will be responsible for assisting/participating in all phases of the System Development Lifecycle (SDLC), which include: research/planning, analysis, design, construction, implementation, and testing.

Any experience working within a phase of the SDLC or maintaining support for an enterprise/widely-used application is preferred.

JOB REQUIREMENTS

Education

• Bachelor of Science in Management Information Systems, Computer Science, Software Engineering, Business or a related field is required

Knowledge, Skills & Abilities

• 3-5 years of experience with BMC Remedy development, design, administration, and troubleshooting
• 1 year experience with Service Now development, design, administration, and troubleshooting
• Experience building integrations with BMC Remedy
• Experience upgrading BMC Remedy environments
• Experience building Service Now workflows
• Experience building integrations with Service Now
• Experience upgrading Service Now environments with the vendor
• Extensive knowledge of Service Management processes
• Incident, Change, Problem, Request, Asset Management
• Development experience in JavaScript
• Knowledge of the System Development Lifecycle
• Knowledge of various software development methodologies
• Strong analytical skills with ability to identify and document and test detailed business requirements
• Strong design skills with ability to develop and document detailed technical specifications
• Strong technical writing skills
• Experience with data analytics
• Solid understanding of source control and change management
• Strong understanding of relational databases and specifically Configuration Management Databases (CMDB)
• Experience in supporting vendor applications
• Builds productive relationships with a focus on cooperation & teamwork
• Experience in serving various business partners on initiatives
• Delivers consistently, accurately, and quickly on business partner commitments
• Strong interpersonal skills
• Experience in application design/development solution consulting
• Communicates effectively (verbal & written) with all levels of business partner, peer, and IT management
• Strong presentation skills
• Excellent problem-solving skills
• Ability to provide innovative solutions
• Ability to understand technology issues
• Proven ability to plan/organize and prioritize work assignments
• Knowledge of business functions and operations performed within the Company Information Technology Business Unit is desirable
• ITIL certification is a plus

Behavioral Attributes

• Proactive with ideas
• Results oriented
• Committed to creating and maintaining strong business partner relationships
• Ability to work independently or in a team
• Shows initiative and innovation
• Ability to think both strategically and tactically
• Commitment to continuous learning and improvement
• Makes safety a priority

OTHER REQUIREMENTS

• Signature of Intellectual Property Agreement form is required for all SCS IT employees
• Periodic 24x7 on call responsibilities
• Limited travel (

All your information will be kept confidential according to EEO guidelines.