Customer Care Specialist I

DescriptionAbout Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

Able to work in a high-paced Contact Center environment and possess the following abilities:

• Handle calls and other inquiries with courtesy and professionalism.

• Work to resolve issues in a timely manner; research and explore answers and alternative solutions to provide “Outstanding” customer service.

• Maintain CRM database by entering all phone and email information into tickets.

• Display “Time flexibility” towards shifts according to workflow requirements.

What you will do:

Respond to Requests:

Be a resource for all dealer, MLA personnel and customer telephone, Intranet (CRM) and email inquiries related to all departments. These responses should guide dealers through all available resources to train them on how to find information in the future. Ensure all inquiries are documented in the CRM database.

Improve Technical Resources:

Coordinate with Service Engineering, Parts Technical and Technical Publications any errors or omissions in technical literature which need to be communicated to dealers. Also, recommend feature, format or content improvements to make the resources more useful.

Other duties and special projects as required.

When & Where:

Hybrid Work Schedule in office 3 days a week

QualificationsWhat you need to have:

High School Diploma / GED
Be Customer-focused; good listener; have good verbal and written communication skills
Good people skills, problem solver and self-starter
Good computer skills (basic knowledge - Excel & Word)
Able to multi-task
Possess the ability to prioritize, manage time and secure assistance from outside resources
Keyboarding skills: 40 WPM minimum
Ability to learn to read prints and part identification for dealers that need service parts for trucks

What would be nice to have:

Person should have a very positive and customer service oriented demeanor
Have the ability to learn technical skills: Parts lookup, reading prints, etc.
Some college a plus

What we offer:

Medical, dental, and vision benefits

Paid Vacation, Sick Time, and Paid Holidays
Profit Sharing Opportunities
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match
Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-site fitness center (Houston)
On-the-job training and development

The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer:

Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.