Intake and Enrollment Manager | PACE Program

DescriptionMidland Care Connection

Midland Care Connection is a not-for-profit, community-based organization dedicated to helping older adults and seriously ill individuals stay independent and supported in their homes. Established in 1978, we offer a full continuum of care, including hospice, palliative care, home health, grief and loss counseling, and our signature PACE (Program of All-Inclusive Care for the Elderly) program. Our mission centers on "meeting individual needs through innovative care solutions," and we serve people across multiple counties in northeast Kansas.

PACE Program

The PACE (Program of All-Inclusive Care for the Elderly) program is designed to help older adults remain safely in their homes rather than entering nursing facilities. It provides complete medical care, rehabilitation, medications, transportation, social services, and supportive therapies—all coordinated by an interdisciplinary care team. Participants receive personalized care plans tailored to their unique needs, along with access to a PACE center for social activities, meals, and clinical services. By integrating medical and supportive care under one program, PACE helps seniors maintain independence, improve quality of life, and continue living in their communities with dignity.

Intake & Enrollment Manager

The Intake & Enrollment Manager leads the PACE intake and enrollment process from the initial inquiry or referral through enrollment. They supervise and support the Intake Coordinators, ensure prospective participants and their families receive timely and accurate information, and work with the PACE team to remove barriers that could delay enrollment. The manager also tracks enrollment activity and performance metrics, monitors the referral pipeline, identifies opportunities to improve the process, and develops strategies to help meet enrollment and growth goals. This role works closely with Marketing, Center Administration, and the Interdisciplinary Team to ensure a smooth participant experience while maintaining compliance with Medicare, Medicaid, PACE, and confidentiality requirements.
QualificationsRequired

Bachelor’s degree in healthcare administration, business, social services, nursing, or a related field, or equivalent combination of education and experience
Previous experience in healthcare, senior services, PACE, case management, intake, enrollment, or a related setting
Previous supervisory or leadership experience, including coaching, training, and performance management
Strong organizational and time-management skills with the ability to manage multiple prospective participants and competing priorities
Excellent verbal and written communication skills
Ability to build positive relationships with prospective participants, families, referral sources, and interdisciplinary teams
Strong problem-solving and critical-thinking skills with the ability to identify and remove barriers to enrollment
Proficiency with electronic health records, databases, Microsoft Office, and other technology used to track and manage enrollment activity
Ability to maintain confidentiality and handle HIPAA-protected information appropriately
Ability to understand and follow Medicare, Medicaid, PACE, and other applicable eligibility and enrollment requirements

Preferred

Experience working directly with a PACE program
Experience managing an intake, admissions, enrollment, referral, or business development team
Knowledge of Medicare and Medicaid eligibility requirements and PACE enrollment processes
Experience using enrollment metrics, dashboards, or other data to monitor performance and identify trends
Experience developing or improving intake and enrollment processes
Experience collaborating with Marketing, clinical teams, and community referral partners to support growth
Experience with community outreach, presentations, or relationship development
Knowledge of the healthcare needs and services of older adults and individuals with complex care needs
Previous experience working with an interdisciplinary team

What’s in it for you?

Health insurance options for employees and dependents
Dental, vision, and prescription drug plans
Flexible Savings Accounts (FSA) or Health Savings Accounts (HSA), with employer contributions
Paid Time Off (PTO), Personal and Taking Care of You Days
Holiday pay (six holidays per year)
403(b) ERISA Retirement Plan, match provided
Free group life and AD&D insurance of $20,000
On-site education center to provide professional development and CEU credits
Free Employee Assistance Program (EAP) for employees and dependents
Paid monthly volunteer time at non-profit organizations
Uniform Allowance Program

Appy Today!

Ready to make a meaningful impact on the lives of older adults and their families? Join Midland Care Connection as our Intake & Enrollment Manager and lead a team that helps individuals navigate their journey into PACE. If you’re a strong leader who thrives on building relationships, improving processes, and turning opportunities into meaningful outcomes, we’d love to have you on our team. Apply today and help connect more people with the care and support they need to live their best lives.

Midland Care Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.