IT Support Technician Mr Price Group at Fa Etyi

About The Role

We’re hiring a passionate, hungry to grow, IT Support Tech to be a helping hand to our Mr Price Group Head Office users.
Our Support team consist of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills!

Maintain the End User environment, ensuring device compliance and security
Ensure first time resolution of all incidents logged via Service Desk within SLA
Set up of equipment for users, installation of operating systems and software
Be proactive and innovative in the End User environment
Identify trending issues and troubleshoot root causes of common or recurring problems
Build relationships with users and provide excellent customer service
A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships
IT Diploma OR Microsoft 365/A+/N+ Certifications
Apple Certified Support would be an advantage
Valid driver’s license
Able to do rotational after-hours standby

Supporting Microsoft Windows 11 and MAC OS environments
Provisioning of end-user computing hardware
Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams
Experience supporting a variety of security and business apps, i.e. anti-virus software, DLP, device encryption software, etc
Experience supporting IP telephony
Experience supporting video conferencing and AV systems
Basic understanding of networking protocols