Assistant Store Manager: Pottery Barn

Williams-Sonoma & The Opportunity

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer’s west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our Pottery Barn store in Chadstone, is seeking a results-driven, customer-focused, and dynamic Assistant Store Manager to deliver exceptional customer service, lead an outstanding team, and inspire great performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full alternate weekends as part of the roster rotation is also required.

Why You Will Love Working With Us

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here’s just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life’s most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing

• Identify opportunities, develop and execute strategies, and analyse daily, weekly, and monthly reports to achieve KPIs
• Set daily, weekly, and monthly sales goals
• Support company promotions and sales events
• Coach and develop team members to drive individual and team performance
• Provide exceptional customer service to achieve world-class service standards
• Drive our Design Services business area by motivating associates
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy

What You Will Bring to the Role

• Bring retail leadership experience, ideally in homewares or specialty retail
• Are passionate about customer service and enhancing our customers’ lives at home
• Love to coach, mentor, inspire, and help grow your team to meet and exceed goals
• Thrive in an entrepreneurial environment and are consistently looking for ways to think outside the box
• Have proven success in achieving results both independently and through others by creating a spirit of teamwork
• Are not afraid to go above and beyond to exceed customers’ expectations and close sales
• Have excellent communication, organisational, and leadership skills
• Possess critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Are able to independently lead yourself and others to achieve results

Physical Requirements

• Ability to be mobile in the store and back-of-house areas, including standing for long periods
• Ability to climb ladders and use other equipment in line with safety standards
• Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques

• Ready to join the Team?
• If you’re a motivated Retail Professional looking to take the next step in your career, apply today and make an impact as our next Assistant Store Manager!
• Only candidates with permanent work rights in Australia will be considered.