Order Desk and Customer Service Officer

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

• Handle enquiries, generate quotations, pro-form invoices, sales order and customer claims.
• In charge of open quotations and order backlog management.
• Follow up and track and all open quotations in CRM /Excel.
• Process orders by converting approved quotes into sales orders in ERP
• Coordinate with warehouse, logistics and sales to facilitate deliveries.
• Responsible for order expediting & feedback to customer.
• Liaise between Global Parts team - NIL and West Africa dealers on all enquiries and quotations.

• Come and share your courage to shine with us!
• Visit our career website for more information.