Bell Attendant

Be part of the next chapter in Australian luxury hospitality.

The iconic Imperial Hotel Gold Coast, formerly Palazzo Versace, is entering an exciting new chapter as it transitions to become Australia’s first luxury Hilton hotel. Combining the grandeur and elegance of a world-renowned destination with Hilton’s global reputation for exceptional hospitality, this is a unique opportunity to be part of a landmark transformation. Boasting a stunning waterfront location, the hotel features Italian craftmanship throughout, luxury accommodation, exquisite dining, mutliple events spaces, a lagoon-style pool and exceptional guest experiences.

Here’s what you’ll do during a typical day

• Guest Welcome & Assistance: Greet guests, assist with luggage, and escort them to rooms while providing hotel and local information.
• Luggage Handling: Safely manage guest luggage and ensure proper delivery and storage.
• Room Orientation & Departure: Introduce room features and assist with luggage during check-out.
• Transportation Coordination: Support valet, airport transfers, and other transport needs in collaboration with the front office and concierge.
• Service & Conduct: Maintain a professional appearance and deliver exceptional customer service.
• Cross-Department Support: Communicate guest needs to relevant departments and assist with room moves or special requests.
• Issue Resolution: Address guest concerns promptly and ensure a smooth stay experience.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications

• 1–2 years of experience in guest services or bell attendant roles, preferably in hospitality
• Strong communication and interpersonal skills with a guest-focused mindset
• Physically fit to lift and carry luggage safely
• Professional appearance, positive attitude, and enthusiasm for service
• Proficient in English; additional languages are an advantage
• Flexible availability, including nights, weekends, and holidays
• Familiarity with hotel amenities, local attractions, and transport options preferred