V102 - Legal Communications Coordinator

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Job Description

Join Job Duck as a Legal Communications Coordinator and become the welcoming voice that creates a positive first impression for every client interaction. In this role, you will serve as the primary point of contact for incoming calls, helping clients feel heard, supported, and connected to the right team members. You will play an essential role in ensuring smooth communication, maintaining accurate scheduling information, and supporting daily administrative operations. The ideal candidate thrives in a fast paced environment, communicates confidently in English, and enjoys building relationships through professional and empathetic customer service. If you are organized, proactive, and genuinely enjoy helping others, this is an excellent opportunity to make a meaningful impact while working with a collaborative team.

● Monthly Compensation Range: $ 1,015 to $1,100 USD

Responsibilities include, but are not limited to

• Utilize Zoom Phone and Office 365 tools to manage communications and scheduling
• Help ensure smooth daily office operations and client communications
• Support team members by proactively identifying and addressing administrative needs
• Monitor communication channels and respond in a timely manner
• Coordinate communication between clients and internal team members
• Serve as the primary point of contact for incoming calls during business hours
• Maintain and manage calendar appointments and updates
• Confirm appointment details and scheduling information with clients
• Conduct outbound calls for follow up activities and client communication
• Deliver a professional, friendly, and empathetic experience to clients and prospects
• Provide accurate information and assistance to callers whenever possible
• Maintain confidentiality and professionalism when handling client information
• Maintain accurate records in Clio and other business systems
• Assist with administrative and clerical tasks as assigned
• Answer, screen, and route calls to the appropriate staff members

Requirements

Location: Remote

Time Zone: CST

• Schedule: Monday through Friday, 8:30 AM to 5:30 PM CST
• English proficiency required
• 2-3 years of previous experience in receptionist, front desk, customer service, call handling, or administrative support roles required
• Experience managing high volume inbound and outbound phone communications preferred
• Previous law firm experience is a plus
• Experience using CRM and case management systems is a plus
• Experience managing calendars and scheduling appointments preferred
• Strong verbal communication and customer service skills required
• Comfortable speaking with clients and professionals throughout the workday
• Ability to multitask while maintaining accuracy and professionalism
• Strong organizational and time management skills
• Ability to work independently and proactively support team members
• Software and Tools: Clio, Zoom Phone, Microsoft Office 365, Outlook Calendar, Clio Calendar, Claude AI (preferred but not required)
• Expected call volume: Approximately 16 to 30 calls per day

Additional skills

Customer Service

Telephone Communication

Call Handling

Appointment Scheduling

Calendar Management

Administrative Support

Client Relations

CRM Management

Data Entry

Multitasking

Organization

Time Management

Professional Communication

Active Listening

Problem Solving

Attention to Detail

Team Collaboration

Adaptability

Empathy

Reliability

Proactive Mindset

Work Shift

8:30 AM - 5:30 PM [CST][CDT] (United States of America)

Languages

English

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.