Business Analyst, Service Integrity & Resolution

Business Analyst, Service Integrity & Resolution (12-Month Secondment)

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

We're looking for an experienced Insurance Analyst to join our team on a 12-month secondment opportunity. This role is ideal for someone who enjoys solving complex problems, working with data, and partnering across teams to ensure quality insurance outcomes for our superannuation clients. You'll play an important role in analysing insurance-related enquiries, supporting product enhancements, and helping deliver an exceptional client experience.

What you'll be doing

• Investigate, analyse and resolve complex insurance enquiries, ensuring outcomes align with fund-specific business rules and service level agreements.
• Support insurance product enhancements, fund transitions and system changes by contributing to business analysis, functional reviews and testing activities.
• Analyse data to identify issues, trends and opportunities, providing insights that support accurate application of insurance rules and product requirements.
• Partner with internal technology teams and business stakeholders to deliver effective and efficient solutions that meet client and operational needs.
• Participate in audits, quality assurance activities and governance processes to ensure compliance with regulatory, policy and GS007 requirements.
• Contribute to process improvement initiatives that enhance operational efficiency, service quality and risk management outcomes.
• Collaborate closely with peers and broader teams to support problem solving, knowledge sharing and successful delivery of team objectives.

What you'll bring

• Experience within the superannuation industry, particularly across insurance administration or insurance-related products.
• A background in business analysis, financial services or a similar environment involving complex data and operational processes.
• Exposure to data analysis tools and the ability to interpret data to identify risks, issues and improvement opportunities.
• Strong planning, organisational and stakeholder management skills, with the ability to manage competing priorities and deadlines.
• A collaborative mindset with a focus on quality, continuous improvement and delivering positive client outcomes.

Some of our Employment Benefits

• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.

We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.