Ecommerce Fulfillment Team Member

When childhood friends Holly and Shawn stepped away from their corporate careers and started Rook Coffee in 2010, they wanted to make people feel special. Since the beginning, in a 300-square-foot shack, Rook has focused on offering specialty coffees that inspire genuine, human connections.

Rook Coffee is currently seeking energetic and hard-working individuals to continue to make those connections. If you’re nice, likable, approachable, a team player, proactive, patient, sociable, positive, reliable, and honest, we’d love to hear from you.

Job Summary

Our Ecommerce Fulfillment Team Member works directly with the Logistics Manager to accurately and efficiently fulfill customer orders placed through Rook Coffee’s online store, keeping this growing part of the business organized and running smoothly. This entry-level position is a great opportunity to learn the ins and outs of small-business operations and offers room for professional growth and development. Excellent organizational skills, attention to detail, and reliability are important qualifications for this position.

Key Responsibilities

Our Ecommerce Fulfillment Team Member responsibilities and job functions include, but are not limited to, the following

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• Pick and pack online orders accurately and efficiently to meet daily shipping deadlines.
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• Verify order accuracy by matching items and quantities against packing slips before sealing and labeling packages.
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• Maintain accurate digital inventory by receiving, stocking, and recording ecommerce inventory movements.
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• Conduct regular cycle counts and report inventory discrepancies, low stock, and damaged goods to the Ecommerce Manager.
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• Organize and maintain the fulfillment area, including product storage, packaging supplies, and shipping stations.
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• Perform routine cleaning and upkeep of the fulfillment area, packaging equipment, and shared workspaces.
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• Maintain the physical condition of the fulfillment area, including shelving, floors, and storage spaces.
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• Assist with receiving, unpacking, and organizing incoming inventory and shipments.

Job Qualifications

Our Ecommerce Fulfillment Team Member must possess the following skills and abilities

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• A Positive mental attitude and outlook on life. A friendly and genuine personality is a must!
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• The desire to work independently on projects and tasks related to online order fulfillment.
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• Motivation, drive, and great attention to detail are necessary for this role!
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• Willingness to operate warehouse equipment, such as hand trucks and pallet jacks, and to lift and carry packages up to 40 lbs (no experience required; training will be provided).
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• Experience in a fast-paced fulfillment, retail, or warehouse environment is a plus