Sr Telesales Agent

The Sr TeleSales Agent for Commercial U65 owns any and all customer contacts and attempts to provide a one call resolution while providing an exceptional customer experience. The Sr Telesales Agent will be responsible for receiving sales inbound/ outbound dialing, and Retention calls from customers provided by Florida Blue. The Sr Telesales Agent is responsible for reaching a decision maker, completing a needs analysis and providing a recommendation to the customer based on their needs, with the end goal of selling the health and ancillary products while maintaining compliant standards. Responsibilities also include cross-selling current customers, and retention/renewal. This position requires the use of multiple systems to analyze customer records/needs, utilize multiple sales scripts, and submitting accurate data for appropriate products. Additionally, the TeleSales agent is a universal agent that can handle multiple products.