Restaurant Floor Manager - Eataly Sherway Gardens at

About The Role

The Restaurant Manager assists the General Manager (GM) of Restaurants in the day-to-day operations of Eataly’s full-service restaurants. Reports to the GM and oversees front-of-house restaurant staff including servers, bartenders, table support, and hosts.

Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees
Documents, investigates, escalates and resolves all employee and guests incidents
Ensures exceptional service standards are consistently met and that activities are carried out effectively
Inspects dining room and storage areas to ensure compliance with health and safety regulations
Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications
Reviews financial information such as sales, inventory and costs to monitor budget
Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
Performs other duties as required or assigned
2+ years of experiencing leading or managing a front-of-house restaurant team
Understanding of steps of service
Outstanding communication, leadership and problem-solving skills
Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
Knowledge of Italian cuisine and beverage highly preferred

Job Requirements

Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Food Handler’s License preferred