Sr Systems Engineer

Sr Manager

• What we are looking for?
• Right balance of leadership and management
• Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a strong troubleshooter of technical issues
• Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe)

People Management Competencies

• 10+ years of IT experience with at least 5 years managing 12–15+ team members
• Experience leading junior managers/leaders and/or senior individual contributors
• Plan/roster team members to ensure optimal 24x7 coverage
• Coach, mentor, and develop staff, including onboarding and career development planning
• Ensure effective utilization of staff to meet milestones/goals
• Empower employees, delegate responsibility, and ensure accountability
• Lead performance management processes including goal setting and feedback
• Maintain transparent communication across teams
• Identify and recruit internal/external talent
• Recognize high performers and retain key talent
• Communicate company updates and team progress regularly

Technical Competencies

• Understanding of Global Command Center/Monitoring Operations (L1–L2)
• 10+ years of experience in Windows Server, IIS, application support, SQL, clustering
• Experience with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)
• Experience leading ITIL-aligned teams (Incident, Problem, Change Management)

Responsibilities

• Manage individual contributors and/or junior managers
• Provide weekly/monthly KPI dashboards
• Generate daily, weekly, and monthly reports
• Drive root-cause resolution ('solve once')
• Collaborate with cross-functional teams to improve resolution timelines
• Lead internal operational projects
• Balance multiple priorities including projects, enhancements, and maintenance
• Ensure compliance with policies and procedures

Academic and Professional Qualifications

• Bachelor’s degree in Computer Science/IT
• Relevant IT certifications are a plus

Travel Requirements

Willingness to travel regionally and/or internationally