Quality Specialist, Quality Process (LMS administration experience required)

The Quality Specialist, Quality Process is responsible for ensuring that Ergomed Groups controlled procedures, GxP training activities and provision of systems’ access are managed in compliance with global regulations, legislation and Ergomed Group’s requirements. 

ROLE AND RESPONSIBILITIES

Leadership and Compliance: 

• Provide support and guidance to Ergomed colleagues and functional teams in developing, managing, and implementing Controlled Procedures. 
• Ensure GxP activities are conducted in compliance with applicable legislation, guidelines, and standards, including ICH, CIOMS, and ISO. 
• May act as the Subject Matter Expert for GxP Quality Operations and Training regulations and the Ergomed Quality Management System, providing input into procedures, policy, and training as required. 

Training and Development: 

• Assist in Driving GxP training activities across the Ergomed group, ensuring employees are adequately trained to meet global GxP requirements and client expectations, with support from the Learning and Development team. 
• Assist in ensuring GxP training is efficient and effective and that training activities are tracked to completion 
• Partner closely with Learning and Development to drive excellence in training

Quality Management System Oversight: 

• Assist in the triage and management of processes controlling access to Ergomed Group Quality Management System. 
• Participate in efficiency projects to enhance the use and management of the Ergomed Group 

Quality Management System.

• Ensure access requests to Controlled Systems for employees and clients are reviewed and approved. 

Business Continuity and Audit Support: 

• Assist in providing Business Continuity activities across the Ergomed Group. 
• Provide support to functional and Quality teams for audits and inspections by supplying reports or procedures from the Ergomed Group Quality Management System. 

Metrics and Reporting: 

• Assist in the preparation and analysis of Quality Operations and Training related metrics, providing periodic reports to management. 
• Take a role in preparing any required CAPA or Deviation records resulting from issues in the Controlled Document, GxP Training and BCP process. 

Team Leadership and Development 

• Assist in mentoring and leading the Quality Process and Training team helping to develop team members and to build competence, confidence, and subject matter expertise. 
• Foster a collaborative, high‑performing quality culture across global teams and regions. 
• Provide coaching and professional development opportunities to enhance team capability and succession planning.

University degree in Biomedical sciences, Natural sciences or Health Sciences is required: Nursing, Pharmacy or BS/Master’s degree in a scientific discipline, or suitable experience