Front/Back Line Service Operator

Reports To: Production Supervisor

Union: Teamsters 118

Position Summary

The Kraft Heinz Company is currently seeking a Front/Back Service Operator to work at our food processing facility in Avon, NY. This position is responsible for supporting Lunchables production operations through the handling, staging, verification, and movement of materials while maintaining compliance with safety, quality, food safety, sanitation, and production requirements. The Front/Back Service Operator plays a critical role in ensuring material availability, inventory accuracy, traceability, and efficient production flow.

Basic Purpose

To support Lunchables production by ensuring all incoming and outgoing materials are properly verified, staged, tracked, and supplied to production lines while maintaining safety, quality, food safety, sanitation, and traceability requirements.

Responsibilities

Essential Job Functions

• Verify incoming materials using production schedules and Bills of Material (BOM).
• Ensure material integrity, traceability, and accuracy throughout production operations.
• Request, retrieve, and stage materials in accordance with QA and GMP requirements.
• Maintain accurate material usage documentation and verification records.
• Properly label and inventory return materials.
• Rotate between Front Service and Back Service assignments as required.
• Successfully complete required training for classified positions.
• Communicate quality concerns and material discrepancies.
• Clear denester jams using proper safety procedures.
• Support hand packing and palletizing activities as needed.
• Support break coverage and production operations.
• Perform basic equipment operation, troubleshooting, startup, and shutdown activities.
• Load materials and maintain production flow.
• Maintain housekeeping and organization of the production area.
• Participate in QRMP audits and assist with corrective action implementation.
• Perform all other duties as assigned.

Safety Responsibilities

• Follow all Kraft Heinz safety policies and procedures.
• Adhere to Lockout/Tagout (LOTO) requirements.
• Operate equipment safely and responsibly.
• Maintain certifications for Big Joe/Walkie, Scissor Lift, Fall Protection, and ladder use.
• Complete required safety inspections and battery changes.
• Report unsafe conditions, behaviors, or equipment immediately.
• Support Kraft Heinz's safety-first culture.

Sanitation Responsibilities

• Clean and sanitize machinery, equipment, workstations, floors, and drains according to Kraft Heinz Sanitation Program requirements.
• Disassemble and reassemble equipment for sanitation activities.
• Conduct post-cleaning inspections of cleaned areas.
• Safely handle cleaning chemicals and sanitation equipment.
• Remove products and materials prior to sanitation activities.
• Dispose of trash and recyclable materials properly.
• Perform periodic cleaning of production and storage areas.
• Maintain housekeeping and sanitation standards throughout the shift.

Quality Assurance Responsibilities

• Ensure all products and materials comply with Kraft Heinz Quality Assurance Programs.
• Maintain material traceability and documentation accuracy.
• Complete required records and verification activities.
• Communicate quality concerns immediately.
• Support GMP, food safety, QRMP, and regulatory requirements.
• Assist in audit readiness and corrective action activities.

Skills Profile

Technical Skills

• Material handling and staging
• Inventory tracking and traceability
• Basic equipment operation
• Documentation and recordkeeping
• GMP and food safety knowledge
• Sanitation processes
• Basic troubleshooting
• Material verification

Professional Competencies

• Teamwork
• Communication
• Attention to Detail
• Accountability
• Adaptability
• Time Management
• Reliability
• Continuous Improvement

Physical Requirements

• Standing and walking for extended periods up to 12 hours.
• Frequent lifting, pushing, and pulling up to 50 lbs., including overhead work.
• Repetitive hand and arm movements.
• Frequent bending, kneeling, squatting, twisting, and reaching.
• Frequent stair climbing.
• Ability to work in varying environmental conditions, including:
• Cold temperatures (0°F to 40°F)
• Warm temperatures (up to 90°F)
• Loud environments requiring hearing protection
• Ability to wear required PPE throughout the shift.

Minimum Qualifications

• High School Diploma, GED, or equivalent experience.
• Strong communication skills.
• Ability to work weekends, holidays, and overtime as required.
• Ability to obtain and maintain required equipment certifications.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Prior manufacturing experience.
• Prior food manufacturing experience.
• Material handling experience.
• Inventory control or warehouse experience.
• Experience working in regulated manufacturing environments.

Working Conditions

This position works in a food manufacturing environment and may be exposed to

• Moving mechanical parts
• Production equipment
• Forklift traffic
• Wet or slippery surfaces
• Cleaning chemicals and sanitation agents
• High noise levels
• Food allergens
• Variable temperatures
• Production and storage areas

Additional Information

• Applicants must be willing to work any shift, including weekends and holidays.
• Overtime may be required based on production demands.
• Employees are expected to comply with all federal, state, local, company, safety, quality, food safety, and sanitation requirements.

Benefits Overview

In addition to competitive pay, Kraft Heinz offers a comprehensive benefits package that supports your health, financial future, and personal well-being, including:

• Medical, Dental, and Vision Coverage
• HRA and Optional Flexible Spending Accounts
• 401(k) with Company Match and Additional Core Contribution
• Company-Paid Life Insurance and Short-Term Disability
• Employee Assistance Program (EAP)
• Pet Insurance and Voluntary Benefits
• Maven Family Support Resources
• Paid Vacation and Holidays
• Shift Differentials and Overtime Opportunities
• Growth and Advancement Opportunities

Benefits are subject to eligibility requirements, plan terms, and applicable Collective Bargaining Agreement provisions.

Compensation Overview

• Starting Pay: $21.54/hour
• Second Shift Differential: $1.25/hour
• Third Shift Differential: $2.50/hour

About Us

Kraft Heinz is a global food company with a delicious heritage. With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every meal table we touch. We’re on a mission to redefine not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.

Around the world, our people are connected by a culture of ownership, agility, and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet! We’re proud of where we’ve been and even more thrilled about where we’re headed as we nourish the world and own the future of food.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and commitment to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions while celebrating our wins and our failures as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and cultivating strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we're growing something great here at Kraft Heinz.

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
• Social - Paid Time Off, Company Holidays, Leave of Absence, Recognition, Training
• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Avon Plant

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NAZTAOps@kraftheinz.com .