Senior Patient Services Specialist - Physical

Under supervision this position is accountable for scheduling various types of patient appointments from simple office visits to complex procedures, securing appropriate patient account reimbursement by obtaining complex demographic, insurance, and medical information, identifying services requiring authorization for treatment and referral information. This may include coordinating schedules with multiple providers and other specialized resources. Complexity of this position is evidenced by the use of simple and complex medical terminology and enterprise scheduling protocols. The scheduler/registrar/insurance verifier displays professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholds and exhibits the core values in all communication. It is essential that this information be documented timely and accurately.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Holy Cross Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• California Fire and Life Safety Card - National Organization within 30 days of hire
• 1 year of experience in customer service or healthcare registration.
• Demonstrated outstanding customer service experience.
• Clerical and computer experience.
• Experience with State, Federal and other regulatory Compliance Regulations, including: Medicare Secondary Payer, EMTALA, and ABN.
• A track record in organizing and planning.

Preferred Qualifications

• Coursework/Training: Some college level coursework, particularly Medical Terminology or Medical Assistance coursework.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS) upon hire
• Registrar, scheduler and third party payor experience.
• Healthcare experience in a hospital or clinical setting, health insurance or medical office.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.