Senior IT Administrator (Global)

Role: Senior IT Administrator (Global)About Us:AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligenceaccurately and efficiently processes information from thousands of data sources so thatorganizations can better understand enterprise spend at scale to make smarter businessdecisions. It seamlessly integrates with existing accounts payable, expense, and card workflowsto read, understand, and make real-time decisions based on your unique spend profile, leadingto faster processing times and fewer instances of fraud or wasteful spend. Global enterprises,including one-third of the Fortune 500, use AppZen's invoice, expense, and card transactionsolutions to replace manual finance processes and accelerate the speed and agility of theirbusinesses. To learn more, visit us at www.appzen.com.About the Role:As a Senior IT Administrator (Global), you will work closely with the rest of our team to ensurethat our company is using the most up-to-date technology to run our business. We are seekinga hands-on IT administrator who will own the day-to-day reliability, security, and scalability ofour hardware, software, and internal network, while directly supporting our staff across globaloffices.Roles and Responsibilities:• Administer, maintain, and support the company's IT infrastructure (network, endpoints,servers, cloud accounts) across global offices.• Manage day-to-day IT operations, ensuring 24x7 availability and reliability of systemsand services.• Own the user onboarding and offboarding process, including access provisioning anddeprovisioning across systems.• Administer SaaS applications — user provisioning, license tracking, and renewalcoordination.• Execute the IT asset life cycle end-to-end: procurement, deployment, tracking, andsecure disposal.• Monitor systems and infrastructure proactively; troubleshoot, resolve, and escalateincidents within SLA.• Support the CISO/security function on day-to-day compliance tasks, security toolingconfiguration, and audit evidence gathering.• Identify repetitive manual tasks and build automation (Shell/Python scripting, APIintegrations) to streamline IT operations.• Collaborate with cross-functional teams to support integration projects and resolvetooling gaps.• Maintain and enforce existing IT policies and procedures; flag gaps for review.• Support business continuity and disaster recovery execution — testing, documentation,and runbook upkeep.• Act as the escalation point for Tier 2/3 technical support and helpdesk operations.Senior IT Administrator (Global) | ConfidentialAppZen – Senior IT Administrator (Global) JD• Document processes, configurations, and runbooks to build team knowledge and reducesingle points of failure.• Coordinate with vendors on day-to-day support tickets, renewals, and issue resolution.• Mentor junior IT staff and interns on troubleshooting approach and best practices.• Track IT performance metrics (uptime, ticket resolution time, SLA adherence) and reporton trends.Experience and Qualifications:• Bachelor's degree in a relevant field.• 2-6 years of hands-on experience administering IT infrastructure and operations;experience in a global, multi-office, or distributed-team environment preferred.• Strong working knowledge of network administration, endpoint management, and SaaSapplication administration.• Practical experience with automation/scripting (Shell, Python) to streamline recurring ITtasks.• Comfortable working in a startup/scale-up environment. This role will require occasionaloverlap with US/UK time zones.• Working knowledge of ITIL-aligned support processes (incident, change, and problemmanagement).• Hands-on experience integrating applications via APIs.• Good communication skills, with the ability to support end users and collaborate acrosscross-functional teams.• Prior experience mentoring junior team members or interns is a plus.• Highly organized with the ability to manage multiple priorities and tickets simultaneously.Technologies:• Hardware: Cisco Meraki Network Infra, Apple Devices, Windows, IoT thin clients, AVEquipment, Printers• Operating Systems: MacOS, Windows, iOS, and Linux• Platforms & Tools: Google Suite, JumpCloud or similar, Jira, OpsGenie, Bitbucket,Confluence, Jenkins, Zoom Admin, Slack Admin, AWS EC2 and S3, MySQL orPostgreSQL, GitHub, Postman, working knowledge of using and integrating APIs, ITILmethodology, Shell and Python scripting, etc.Please share your updated resume on: <[email hidden]>