Room Attendant (Harrah's Metropolis, Illinois)

JOB SUMMARY

Responsible for cleaning guest rooms and ensure that each customer in the hotel is happy with the level of cleanliness and service. .

HOW YOU WILL CREATE THE EXTRAORDINARY

• Demonstrate a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.
• Demonstrate proper attendance according to company standards.
• Adjust and is flexible to meet changing work needs and demands.
• Works cooperatively with own and other teams to achieve common goals.
• Exhibits cooperative attitude while working on all job tasks, willingly assisting others.
• Demonstrates proper dress code, which includes proper display of the employee I.D. badge.
• Demonstrates proper use of safety practices in all procedures.
• Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.
• Demonstrate proper use of PPE (glasses, gloves, belts).
• Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.
• Must attend OSHA and related safety training.
• Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.
• Demonstrate proper equipment usage according to department standards.
• Demonstrate proper use of chemicals and MSDS sheets.
• Must be able to strip beds and pull unwanted trash from rooms.
• Clean and maintain assigned guestrooms, and other areas as instructed by supervisory staff.
• Customer concerns in the employee’s area of responsibility are handled immediately and reported to the supervisor for follow-up.
• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner always.

WHAT YOU WILL NEED

• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• High school diploma or GED equivalent preferred .

ADDITIONAL REQUIREMENTS

PHYSICAL - Must be able to

• Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level.
• Able to push, pull and carry up to 100 pounds.
• Able to tolerate areas containing secondary smoke.
• Able to use and operate vacuum cleaners, floor cleaning equipment, dust p ans, and brooms.
• Must be able to work around crowded areas.
• Must be able to read labels on chemical bottles.
• Able to stoop, bend, reach and pull around casino and restroom areas.
• Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.
• Able to read, write, speak, and understand.
• Able to tolerate cleaning chemicals without developing and allergic reaction.

MENTAL - Must be able to

• Communicate directly with management, staff and guests.
• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.
• Must be able to work under stressful conditions