Regional MIS Support

Job Description Summary

Deliver reliable IT support by handling troubleshooting, resolving escalated issues, and maintaining daily operational systems while supporting process improvement and reporting activities.

Job Description

• Provides customer support services to internal and external customers.
• Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.
• Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
• Applies strong PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined.

Job Requirement

• Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent.
• Full-Time position(s) available.

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