Associate Director, Operational Change Management, Operations

Key Areas of Responsibilities

• Process transformation:
• Challenge and refine existing processes in alignment with industry best practices.
• Identify operational risk & efficiency concerns, proposing actionable solutions.
• Establish & Maintain systematic workflow artefacts across business units / products.
• New Product Approval support: Work with key Ops stakeholders to assess NPA requests initiated by business leads.
• Authoring of operational Business Requirement documentation
• Work with technology teams to transition operational requirements for technical solutioning.
• Project Management: Plan, track tasks, manage meetings, create project artefacts, escalate project matters & manage key stakeholders.
• Secure approval for process improvements from relevant operations leaders.

Requirements

• Candidates should have a minimum of 10 years of financial markets experience with a strong knowledge of operational process and practice across asset classes.
• Strong communication and interpersonal skills to interact with various stakeholders at varied levels of management.
• Proven experience in driving process improvement / transformation.
• Knowledge of financial products used across Equity Derivatives and FICC business lines.
• Ability to leverage innovative approaches to realising operational efficiency such as AI / Power Automate, python coding and optimal usage of Microsoft applications.
• Strong documentation and workflow illustration skills
• Ability to multi-task across various business and department initiatives.
• Proactive approach to work in an autonomous environment.
• Strong program / project management skills
• Control orientated and risk aware.
• Familiarity with swift messaging
• Proficient in English
• Fluent Cantonese preferable but not mandatory.

Key Contact Engagement

Internal

• Senior Ops Management figureheads.
• Various business unit leads / business development managers
• Ops SME’s / department representatives.
• New Product Approval committee members
• Technology teams
• Various stakeholders across other support departments such as Legal and Compliance, Finance, Product Control & Risk Team.

External

• Ops application vendors
• Agent banks
• Exchange / Clearing house representatives

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