Integration Solutions Associate

What you’ll be doing

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Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers

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Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise

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Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success

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Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates

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Triage and resolve bugs and other technical issues throughout the customer journey

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Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

We’ll be excited if you have

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Bachelor's degree, preferably in Computer Science or other technical field

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3+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies

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Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required

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Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers

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Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven.

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Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule

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Start-up, team-oriented mentality

Technical qualifications

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Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required.

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Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus

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Knowledge of Wordpress, Shopify is a plus