Pre-Analytical Operations Supervisor

Benefits information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Supervise functions within Technical Operations department. Must know understand all functions of the department

• Responsible for daily operations of department.
• Oversee safety, ergonomics, maintenance, and 5S/Visual Management of department (including upgrades, repairs, continuous improvement, etc.)
• Develop and implement Standard Work/Operating Procedures for Technical Operations in accordance with Quest Diagnostics guidelines.
• Reviews Technical Support Standard Work/Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the Quality Assurance and Medical Director’s offices.
• Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
• Ensure all employees meet Compliance Guidelines and Competency Testing.
• Monitor incoming workflow from Logistics and Specimen Processing and make necessary changes to ensure delivery targets to Technical Departments are met.
• Ensures integrity of specimens sent to Technical Departments meet the criteria necessary to provide accurate and timely results.
• Monitor special handling of At Risk Customers, Hospital Customers and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.
• Establish and motivate a participative work environment that actively encourages and supports employee involvement.
• Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.
• Track/enter time/attendance of employees.
• Prepare month-end reports.
• Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.
• Prepares schedules for department employees; maintains adequate coverage for department.
• Oversee and ensure adequate supply inventory for department.
• Ensure continuous process improvement efforts are identified, prioritized and implemented in a timely manner.
• Participate in the interview, selection, hiring and training of new employees.
• Responsible for coaching, development and leadership of staff.
• Monitor on-going performance of employees; provide corrective action and counseling as required. Prepare and administer annual performance and development appraisals.
• Ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.
• Organize and lead projects both within the work group and with cross-functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit.
• Effectively work with Specimen Processing and Technical Departments to resolve problems.
• Monitor and provide safe work environment, prepare incident reports and implement preventative measures
• Act in a professional manner at all times.
• All other duties as assigned.

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Required Work Experience

3 years experience in a laboratory.

Preferred Work Experience

Medical or production background preferred.

Physical and Mental Requirements

• Must have the mental alertness and high energy required to appropriately perform job.
• Must be able to sit or stand for long periods of time

Skills

• Excellent organization, communication and interpersonal skills
• Able to interact effectively with internal and external customers.
• Able to work effectively in fast paced environment with multiple priorities
• Experienced with PCs
• Experienced with MS office applications

Education

• Associates Degree (Preferred)

Licenses and Certifications

• Achieve Green Belt/QMS training within 18 months of hire and certification within 24 months of hire or as classes permit (Preferred)