Customer Support Executive (m/f/d)

Join Hussle, the UK's leading fitness marketplace, as a Customer Support Executive. In this role, you will provide professional assistance via email, phone, and chat, troubleshoot account and billing issues, advocate for customers, maintain accurate records, and contribute to self-service resources. You should have at least 2 years of customer service experience, excellent communication skills, strong organizational talent, attention to detail, and a genuine interest in health and fitness. Enjoy a modern company culture, continuous development, free access to fitness venues, flexible working hours, and more.

• Multichannel Support: Provide professional, empathetic assistance via email, phone, and chat, utilizing tools like Zendesk or Intercom.
• Effective Problem Solving: Troubleshoot account and billing issues to provide timely resolutions and maintain high customer satisfaction.
• Customer Advocacy: Act as the voice of the user by escalating feedback and collaborating across teams to drive product improvements.