Senior Manager of Database Performance Engineering

Join ServiceNow as a Senior Manager of Database Performance Engineering. In this role, you will drive engineering excellence across database performance, incident management, reliability engineering, observability, and capacity planning. You will lead initiatives to improve query performance, reduce latency, optimize workload distribution, and eliminate systemic bottlenecks. You will also establish performance benchmarks, tuning standards, and engineering best practices, and partner with application, platform, and infrastructure teams to ensure performance considerations are incorporated into every stage of the software lifecycle. Additionally, you will build and develop a world-class team of performance and reliability engineers, drive a culture of automation, and act as part of the escalation crisis management team.

• Define and execute the strategy for database performance, scalability, and efficiency across large-scale production environments.
• Lead initiatives to improve query performance, reduce latency, optimize workload distribution, and eliminate systemic bottlenecks.
• Build and develop a world-class team of performance and reliability engineers, including team management, recruitment, career development, and performance review.
• The ideal candidate has experience leading high-performing engineering teams responsible for solving complex performance challenges, responding to critical customer escalations, and building sustainable solutions that improve platform resilience at scale
• You should have experience with large scale Web applications and MySQL/MariaDB environments and a knack for problem solving and optimization databases, application and performance issues. Qualified candidates will be responsible for leading a team of highly skilled engineers that push the limits of scalability
• Answer 'yes' to these questions and we want to hear from you. Hit the Apply button and let's have a chat about the role and your skills and experiences
• Enjoy problem solving and an analytical mindset to help determine the reasons why things fail?
• Have a technical background in roles including DBA, systems/cloud engineering or DevOps?
• Have an attitude of continuous improvement and strive to remove in-efficient process?
• Know Linux operating systems and Databases to the level of troubleshooting and diagnostics?
• Have experience in leading a team of engineers and people management?
• Experience leading major incident response and customer-critical production escalations
• Knowledge of principles and methods involving ITIL
• Outstanding interpersonal skills and strong communication skills, both written and verbal
• Strong understanding of query optimization, execution planning, indexing strategies, replication, concurrency control, and workload management
• Experience working in software, platform and infrastructure delivered as a service
• 5+ years of engineering leadership experience managing high-performing technical teams
• Experience with large-scale SaaS or cloud-native platforms supporting enterprise customers
• 10+ years of experience in database engineering, performance engineering, site reliability engineering, or large-scale platform operations
• Uncompromising attention to detail
• Strong analytical, communication, and stakeholder management skills
• Deep expertise in PostgreSQL and distributed database architectures
• Bachelor's degree in Computing Science or related technical field, or equivalent work experience
• Experience of using ServiceNow
• Demonstrated ability to influence technical strategy across multiple engineering organizations
• Experience building automation frameworks for operational excellence and incident reduction
• Experience operating PostgreSQL at hyperscale