Engagement Manager

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engagement Manager based in Canada.**
• This role offers the opportunity to lead complex digital transformation programs for global enterprise clients, driving both business value and customer outcomes.
• You will oversee multidisciplinary teams of business analysts, engineers, and delivery professionals working on large-scale cloud and technology initiatives.
• As a senior client-facing leader, you will own program delivery, financial outcomes, risk management, and long-term customer relationships.
• You will partner closely with engineering and business leaders to shape multi-year roadmaps across products, applications, services, and emerging technologies.
• The environment is fast-paced and collaborative, with a strong focus on innovation, continuous improvement, and measurable impact.
• You will also play a key role in developing high-performing teams through coaching, mentoring, recruitment, and performance leadership.
• This is an opportunity to combine strategic thinking, program management, technical awareness, and people leadership while helping organizations achieve meaningful transformation.

### Accountabilities

• Lead the delivery management of medium- to large-scale digital transformation and cloud programs, overseeing planning, delivery assurance, progress tracking, reporting, and risk and mitigation strategies.
• Take overall accountability for customer outcomes, ensuring programs deliver measurable financial benefits, operational improvements, and broader transformation objectives.
• Build and maintain strong relationships with senior client stakeholders, acting as a trusted partner and ensuring a consistently positive customer experience.
• Identify opportunities to expand existing engagements and develop new business opportunities based on customer needs, program performance, and emerging technology trends.
• Partner with engineering leaders to define and execute multi-year roadmaps across portfolios of products, applications, and services.
• Monitor program health, including scope, timelines, performance, risks, dependencies, quality, and customer satisfaction, and communicate progress clearly to relevant stakeholders.
• Proactively identify customer issues and delivery challenges, developing and implementing effective resolutions with speed and accountability.
• Contribute to broader organizational strategies, service roadmaps, operating models, and portfolio priorities.
• Drive continuous improvement across processes, services, and technology, identifying opportunities to improve efficiency, quality, scalability, and team performance.
• Foster a collaborative and high-performing environment by coaching, mentoring, motivating, and developing team members.
• Support recruitment and workforce development initiatives to build teams with the skills and capabilities required to deliver against customer commitments and performance objectives.
• Ensure teams remain focused on agreed service-level and delivery metrics while maintaining high standards of quality and customer value.
• Collaborate effectively across technical, business, and operational functions to align priorities and drive successful program execution.

## Requirements

• 8+ years of experience delivering digital transformation initiatives, technology programs, consulting engagements, or similar client-facing projects for global organizations.
• Experience in program management, client services, management consulting, or a comparable leadership environment.
• Demonstrated experience managing and developing teams, with people-management responsibility considered essential for this role.
• Experience leading multidisciplinary teams using Agile methodologies and frameworks such as Scrum, Kanban, XP, or similar approaches.
• Strong understanding of project and program management principles, including planning, execution, delivery governance, risk management, reporting, and stakeholder engagement.
• Strong verbal and written communication skills, with the ability to engage confidently with technical and business leaders at all levels of large organizations.
• Strong client-management and relationship-building skills, with the ability to establish trust and influence decisions across diverse stakeholder groups.
• Business analysis capabilities and the ability to use quantitative and data-driven approaches to support strategic decision-making.
• Ability to manage complex priorities, solve problems proactively, and make sound decisions in dynamic and time-sensitive environments.
• Strong strategic thinking and commercial awareness, with the ability to connect technology initiatives to business outcomes and financial value.
• Willingness and ability to learn and apply emerging developments in business research, data science, artificial intelligence, machine learning, and cloud computing.
• Experience with AWS or other major cloud platforms is an advantage.
• Ability to work independently with minimal supervision while maintaining strong accountability for outcomes.
• Master’s degree or equivalent practical experience.

## Benefits

• Opportunity to lead high-impact digital transformation programs for major global enterprises.
• Exposure to complex initiatives spanning cloud, AI, machine learning, data, and emerging technologies.
• Opportunity to work alongside talented, driven professionals across engineering, business analysis, consulting, and delivery functions.
• Meaningful people-leadership responsibilities, including coaching, mentoring, recruitment, and professional development.
• Fast-paced and collaborative environment that encourages innovation, learning, and continuous improvement.
• Opportunities to work on strategic, multi-year roadmaps and influence the evolution of products, services, and delivery practices.
• Exposure to cutting-edge technology and opportunities to continuously build new skills.
• Remote work flexibility, with the role structured for remote work in Canada.
• Inclusive and diverse culture focused on transparency, integrity, learning, and professional growth.
• Opportunity to make measurable contributions to customer satisfaction, operational efficiency, financial performance, and business transformation.