Support Lead for Duck Creek

Support Lead for Duck Creek Overview: This role focuses on providing support for Duck Creek solutions. Technical Skills Duck Creek Expertise: In-depth knowledge of the Duck Creek policy system; experience in configuration and customization. Integration Skills: Ability to integrate Duck Creek with other systems through APIs and web services, including troubleshooting and optimizing integrations. Software Development Skills: Proficiency in programming languages such as Java, C#, or JavaScript relevant to Duck Creek environments; understanding of version control systems. Database Knowledge: Understanding of SQL and database management specific to Duck Creek data, including optimization and performance. Leadership and Management Skills Team Leadership: Experience managing support teams, fostering collaboration, and mentoring team members in Duck Creek topics. Project Management: Proven experience managing Duck Creek implementation and support projects using agile methodologies. Stakeholder Communication: Excellent verbal and written communication skills for engaging both technical and non-technical stakeholders. Problem-Solving and Analytical Skills Analytical Thinking: Strong problem-solving abilities, particularly in troubleshooting Duck Creek issues; proficient in root cause analysis. Process Improvement: Capable of analyzing processes and recommending improvements to reduce dependency on DCSquare . Industry Knowledge Insurance Domain Knowledge: Familiarity with property and casualty insurance products and regulatory requirements affecting insurance technologies. Soft Skills Adaptability: Ability to quickly learn and adapt to new technologies and processes , embracing innovation. Collaboration: Strong interpersonal skills to work effectively with cross-functional teams and facilitate meaningful discussions.