Front Office Team Leader - HOLIDAY INN EXPRESS GURUGRAM SECTOR 50

Your day to day

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to make their stay more comfortable.
• Handle cash and credit transactions
• Take pride in your appearance and place as a brand ambassador well groomed.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Jump into other ad-hoc duties when your colleagues need your help
• Stay safe all the time. Following our safety procedures, you’ll report all incidents.
• Always know what events and activities are on the day’s schedule .
• VIP Arrivals - Corporate

What we need from you

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills and the ability to handle guest concerns professionally.
• Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or a related field is preferred.
• Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
• Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

• How do I deliver this?
• We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.
• Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

What we offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.