Swedish speaking Customer Support Agent in Malta

• Tech Company | Online Marketplace | Relocation to Malta | Hybrid / Remote in Malta
• Looking for a Swedish-speaking job in Malta where you can build international experience, not just take a job abroad?
• Join a fast-growing tech company in Malta working with global online marketplaces, helping create safer digital spaces for millions of users.
• This is your chance to work in tech, gain experience in online moderation, payments, disputes and fraud prevention, while living in the Mediterranean.
• Why Malta?
• Malta has become one of Europe’s leading hubs for tech, digital services and online platforms.

Living in Malta means

• 300+ days of sunshine
• International work environment
• English-speaking business culture
• Strong Scandinavian expat community
• Mediterranean lifestyle by the sea

• This role strengthens your CV with experience in customer operations, online marketplaces, fraud prevention and digital compliance.
• The Role – Swedish Content Moderator & Customer Support Agent (Email-Based)
• This is not a phone-heavy call centre job.
• You’ll support users via email, helping buyers and sellers navigate marketplace rules, payments and disputes.

Your responsibilities include

• Responding to user inquiries via email
• Managing complaints and disputes between buyers and sellers
• Handling returns, refunds and payment adjustments
• Processing payments and resolving discrepancies
• Monitoring fraud and policy violations
• Reviewing content and ensuring compliance with publication rules
• Collaborating with internal teams and external partners
• Providing feedback on user trends and system improvements

You’ll become an expert in marketplace rules, digital transactions and online safety.

Requirements

• Fluent in Swedish
• Good English skills
• Detail-oriented and structured
• Comfortable making decisions based on guidelines
• Reliable and accountable
• Interested in tech, marketplaces or the sharing economy

• Previous experience is a plus — but not required.
• What matters most is your mindset.

Benefits

• - Flexible hybrid model (Work from home in Malta or office)
• - Additional vacation days
• - Private health insurance
• - Team performance bonus
• - Work-from-home allowance
• - Relocation support
• - Free office transport from selected areas
• - Corporate discounts (gym, shops, taxis)
• - Comprehensive onboarding and continuous training
• - International work environment

Career Growth in Tech & Moderation

50% of managers and specialists started as content moderators.

From here, you can grow into

• Quality & Training
• Fraud & Risk
• Compliance
• Team Lead
• Operations

If you’re ambitious, Malta’s tech sector offers real internal mobility.