Senior Sales Engineer

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

What You Will Do

• Serve as trusted advisors and technical lead on Sophos products and services opportunities.
• Evangelize Sophos by conducting trainings and speaking at Sophos events or industry groups.
• Work with all sales and account teams to provide support via remote engagements, product demonstrations, and answers to technical questions about our service offerings and threat intelligence
• Proactively manage and deliver technical information to customers and partners while building and maintaining key technical relationships.
• Work closely with product management and Sophos Labs to provide customer and partner feedback on features and product direction.
• Review sales opportunities passed from any of the sales teams, understanding the size, value, and technical complexity.
• Plan and prepare presentations to deliver the technical element of the sales, in conjunction with the salesperson owning the opportunity. Understand the composition of the audience and adapt the standard template presentation to meet their needs.
• Conduct technical demonstrations when required by the customer, using the standard demonstration software and tools.
• Own and maintain the demonstration software and tools, ensuring demos are up-to-date and demos available for new products as they are released.
• Provide presale technical expertise to Sales teams, focuses on our most valuable partners and accounts.
• Assume technical ownership of opportunities for assigned prospective and existing accounts.
• Build meaningful relationships with key customer technical decision-makers to understand customer requirements and recommend appropriate solutions.
• Develop strong relationships with key buyers and influencers in customers and leverage these during the sales process.
• Conduct and manage technical virtual and onsite meetings, product demos, and proof of concepts with customers.
• Provides field-based support for events and face-to-face time with prospects and customers.
• Provide feedback to product teams and directly influence global product roadmaps and feature enhancements.
• Maintain up-to-date knowledge of industry, technical and competitive landscape.
• Own and project management for technical evaluations by working with prospects through proof of concept testing and implementation with the goal of a strong recommendation to purchase Sophos products.
• Developing and delivering custom training for prospects/customers and partners on an as-needed basis to supplement other training staff
• Work closely with sales, marketing teams & support teams

What You Will Bring

Skills & Experience

Essential

• Minimum of 8 years of experience providing software technical support to channel partners and end users (e.g., designing, managing, administering, and supporting technical solutions)
• Technical knowledge of networking, endpoint security concepts
• Strong presentation, verbal communication, and interpersonal skills for marketing, technical and awareness events, webinars, etc.
• Technical writing skills are required to produce reference documents.
• Excellent project management skills
• Knowledge of security software industry, including competitors, market needs and trends
• Strong Troubleshooting skills
• Strong collaborative mindset and ability to work effectively as part of a team
• Proactive approach to learning and adopting new technologies
• Travel required within whole France territory
• Paris based

Desirable

• Familiarity with Sophos solutions or similar competitive products is a plus
• Certifications in networking, security or cloud space is a plus
• Experience managing IT infrastructure
• Experience with pre-sales technical support

Language Requirements

• Business English – fluent spoken and written (mandatory)
• Business French – fluent spoken and written (mandatory)