Cash Control Clerk Full Time - Patient Financial Services

New City, New York Department

Patient Financial Services_4 Bargaining Unit

NH- SEIU-1199 Work Shift

Day Work Days

MON-FRI Scheduled Hours

8 AM-4:30 PM Scheduled Daily Hours

8 HOURS Hours Per Pay Period

40 Hourly Rate/Range

21.30

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary: Under general supervision, and in accordance with established policy and procedure, is responsible for registration, verification, claim submission, follow-up, cash application, collection of accounts, appropriate referrals, and assistance in selection and/or processing payment option assistance through Financial Counseling.

Essential Job Qualifications

1. Education: High school diploma or equivalent.
2. Experience: Clerical/Billing experience, PC/CRT experience preferred.
3. Training/Certification: N/A
4. Licensure: N/A
5. Other: Excellent verbal and written communication skills.

Job Specific Contacts General Contacts: Telephone contact with patients and third party agencies (insurance companies).

Corresponds with patients, family members, banks, and other businesses, employers, physicians, hospital personnel, various employees of the Department of Social Services and Third Party vendor representatives. Department heads, supervisors.

1. Job Provides Direction to: N/A

Environment and Demands

1. Environmental Demands: Describe the physical environment in which the job must be performed.

Business office environment, hospital rooms, Department of Social Services. Requires light physical effort on a regular basis, as in viewing CRT, frequent standing, walking, bending, stooping, or reaching and/or occasional lifting of light items. Some minor physical inconvenience or discomfort routinely present in the work situation and occasional exposure to minor injury or other occupational hazards requiring Universal Precautions.

1. Essential Physical and Cognitive Demands, Manual Dexterity: Describe the physical efforts, manual dexterity and cognitive skills required for the job ( i.e. , eye/hand coordination, lifting, pulling, walking, concentration, analysis, customer sensitivity, etc.).

Requires light physical effort on a regular basis , as in viewing CRT, frequently standing, walking, bending, stooping, or reaching and/or occasional lifting of light items (i.e., up to 20 lbs.). Some irregularity in scheduled hours because of compensated overtime requirements, including weekend and/or other shift rotation. Interaction with patients and public.

Part I: Hospital-Wide Standards

• A. Organizational
• WORKING TOGETHER “ I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.”

I will

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

I will

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

I will

• Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”

I will

• Maintain a clean, neat, and professional appearance.
• Adhere to the Hospital's dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

I will

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.”

I will

• Anticipate and address my patients’ and customers’ needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

B. MISSION/STRATEGIC PLAN

Participates in activities which support the mission of the hospital.

C. JOB SPECIFIC COMPETENCIES

Demonstrates the required job specific technical/professional knowledge, skills and abilities. *

Opens mail, prepares cash batches and bank deposit, maintains appropriate logs, and reconciles all necessary detail (Batch Books, Cash Journals, General Ledger, etc.) Posts Accounts Receivable, Bad Debt, and General Ledger cash accurately and expeditiously. Adjusts Accounts Receivable and Bad Debt accounts to the proper balance, and makes appropriate referrals for follow-up. Researches credit balances or proper allowancing and/or refunds. Processes refund requests. Researches EOBs and payments in support of other Patient Financial Services staff. Communicates with insurance companies regarding payments. Receives payments upon admission of patients. Collects co-pays, co-insurance, deductibles, self-pay deposits, and telephone payments upon patient’s discharge. Makes appropriate referrals to Financial Counselors. Adjusts telephone charges to correct balance. Balances all point-of-service receipts and cash received during the day, and reconciles credit card payments. Performs special projects and other duties as assigned.

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.