Deputy Vice President - CCM Operations

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

• SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for leading the pre & post-acquisition operational services for corporate clients for all offered products. The person will have to lead the projects and interact with various development partners, stakeholders to ensure that service level objectives/business requirements are met. This role will also be responsible for process adherence/change/implementation to any regulatory/Legal/Compliance/Credit requirements for corporate legal entities and is also accountable for handling audits for corporate operations.

Role Accountability

• Drive Corporate operation and service excellence for Pre & Post Acquisition by overseeing corporate onboarding, new account processing, corporate renewals, CCPM/Individual Card delivery, KYC Renewal fulfillment for both Legal entities & individuals
• Outline a strong Rebate & Invoice processing for corporate clients by defining SOP with inputs from different stakeholders by enhancing customer-facing features or process improvement, drive timeliness and accuracy including in reconciliations
• Oversee the corporate remittance and reconciliation process and drive adherence to timelines, accuracy and deliverables as per SLA
• Drive consistency in Purchase Requisition, provisioning expense for corporates by measuring spends data in partnership with the Analytics and Finance team and comparing variance between actual and budgeted
• Act as a Key Account Manager for servicing and operational needs of key Corporate Clients
• Drive and measure the key metrics for the SME Program and deliver results by meeting operational SLAs
• Drive strategic initiatives to enable end-to-end digital customer experience by accessing customer concerns, experience gaps / delays
• Respond to all audit queries and drive regulatory, Audit changes through the system and have complete solutions built-in
• Drive, implement change and ensure Compliance with all aspects of Corporate such as legal agreements, constitutional documents, AML, KYC, Tax and RBI regulations, CERSAI Registration & KYC renewal, Bank Guarantee, filing of charges with ROC
• Review all communications such as Sanction letters, Security releases or Invocation letters, etc.
• Lead projects for technology / process improvement
• Ensure process documentation and compliance adherence

Measures of Success

• Meet all operational SLA's
• Lead Agile/critical business projects with timely delivery
• Adherence to regulatory and Internal Policy
• Accuracy & Reconciliation in corporate payments
• Accuracy in Rebate payout & Invoice processing
• Process Adherence as per MOU

Technical Skills / Experience / Certifications

• Understanding of banking and financial domain.
• Understanding of commercial cards

Competencies critical to the role

• Verbal and written communication
• Process Orientation
• Analytical and Problem Solving skills
• Teamwork and Collaboration

Qualification

Graduate / Post Graduate in any stream

Preferred Industry

Credit Cards, BPO, Banks, NBFCs